On occasion, students reach out who are experiencing login issues.
Almost always, these issues are local and arise due to cache needing to be cleared on their personal browser.
Before reaching out to us, please follow these steps:
1) Check if you can successfully login within an incognito (private) browser window. The option is available by clicking the 3 dots or lines in the upper right corner of your browser. Pictured below left is Google Chrome.
Private browsers will not carry over your history, so you should be able to log in in this private window, which will confirm the need for the second step.
2) On the browser you have been using, clear your cache by clicking on history– upper right (just below incognito or private tab or window). Pictured below middle.
Then clear browsing data– upper left on your browser. Select CACHED IMAGES & FILES. Pictured below right.
This should clear the problem.